TERMS & CONDITIONS

INFORMED CONSENT, PRIVACY, RISK & FINANCIAL POLICY

 

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Biokinetics - the movement of life

 

Biokinetics provides physiotherapy and performance rehabilitation grounded in modern medicine, clinical evidence and collaborative care with neurosurgeons, orthopaedic surgeons and other health professionals. 

 

The information below outlines how physiotherapy care is provided, how your health information is managed, and the terms under which appointments operate at Biokinetics.

 

1. Physiotherapy Assessment and Treatment

 

I understand that physiotherapy at Biokinetics may involve physical assessment (including observation, movement testing and palpation), exercise prescription, supervised rehabilitation, manual therapy techniques (such as joint mobilisation, soft tissue therapy, stretching and taping), use of rehabilitation equipment, and where discussed and agreed, additional techniques such as dry needling or cupping.

I understand physiotherapy is generally safe but may occasionally cause temporary soreness, stiffness, fatigue or bruising, and rare but more serious complications can occur with any physical treatment. 

I will inform my physiotherapist immediately if I experience unexpected or concerning symptoms. 

I understand that I can withdraw or change my consent to any specific intervention at any time.

 

2. Telehealth Consent

 

I understand that some consultations may be delivered via telehealth (video or phone) when appropriate. 

I consent to physiotherapy being provided by telehealth where clinically suitable and agree to follow any safety instructions.

 

3. Privacy and Health Information - NSW & Australia

 

I understand that Biokinetics collects and stores my personal and health information to provide safe and effective care, manage appointments and billing, and communicate with me and other members of my healthcare team.

My information is handled in accordance with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).

I understand that my records are stored securely, that I may request access to or correction of my health information, and that I can raise concerns about privacy with the clinic or the relevant privacy commissioner.

 

4. Communication with Other Healthcare Providers and Funding Bodies

 

I consent to Biokinetics sharing relevant clinical information with my GP, specialist(s), surgeon, and other health professionals involved in my care where appropriate.

Where applicable, I consent to Biokinetics providing necessary updates or reports to insurers, WorkCover, CTP providers, NDIS plan managers, support coordinators or other funding bodies for case management and claim processing.

 

5. Digital Communication and Exercise Programs

 

I consent to receiving exercise programs, educational resources, appointment confirmations and related communication via email, SMS or secure online platforms used by Biokinetics.

 

6. Photos and Video

 

I understand that photos or videos may be taken for clinical documentation only, if needed. These will not be used for marketing without my explicit, separate consent at the time.

I may decline clinical photography or videography at any stage.

 

7. Fees, Payments and Cancellation Policy

 

I understand that consultation fees and any applicable gap payments are payable on the day of service. Rebates from Medicare, private health insurance, WorkCover, CTP or NDIS may not cover the full cost of treatment; any remaining balance is my responsibility.

I understand that Biokinetics offers different consultation types (initial, extended initial, follow-up and extended follow-up).

 

Cancellation Policy:

Cancellations made within 24 hours of the appointment time may incur a 25% consultation fee charge.

Cancellations made within 12 hours, or failure to attend without notice, may incur a 50% consultation fee charge.

These fees respect the time reserved for my care and the needs of other patients awaiting appointments.

 

8. Risk Acknowledgement

I understand that all physical activity and rehabilitation carry some degree of risk. I will notify my physiotherapist immediately if I experience new, severe or concerning symptoms during or after treatment.

 

9. Patient Declaration

By agreeing to the following terms, I confirm that:

I have read and understood the information above, or it has been explained to me.

I have had the opportunity to ask questions and these have been answered to my satisfaction.

The information I provide on this form is true and accurate to the best of my knowledge.

I give my informed consent for physiotherapy assessment and treatment by Biokinetics under the conditions described above.